Thank you for shopping with us! We work with trusted suppliers and logistics partners to deliver your products safely and on time.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- During sales, holidays, or high-demand periods, processing may take slightly longer.
Shipping Time
Our products are sourced from multiple warehouses to ensure the best price and quality.
Estimated Delivery:
- India Orders: 7–15 business days
- International Orders: 10–20 business days
(Shipping times may vary depending on your location and courier conditions.)
Shipping Charges
- Shipping charges (if any) are displayed at checkout.
- Orders above a certain value may qualify for Free Shipping.
Order Tracking
Once your order is shipped, a tracking number will be emailed to you within 2–5 days.
You can track your order using our Track Your Order page.
Delayed or Lost Orders
If your order is delayed beyond the estimated timeline:
- Contact us at support@theviralthing.com
- We will coordinate with our logistics partners to resolve the issue promptly.
Wrong Address
Please ensure your shipping address is correct.
We are not responsible for failed deliveries due to:
- Incorrect or incomplete address
- Unreachable phone number
Customs & Duties
For international orders, customs charges (if any) must be paid by the customer.
If you have any questions, reach us at support@theviralthing.com.